Privacy Policy
Your privacy is important to us. This policy explains how we handle your data.
Last updated: January 6, 2026
1. Introduction
At BorrowMe, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our peer-to-peer item rental platform. By using BorrowMe, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
We collect personal information that you provide directly to us, including:
- Name, email address, and phone number
- Date of birth and city of residence
- Profile photo and bio information
- Payment information and billing address (for transactions)
- Government ID information (for identity verification)
2.2 Usage Information
When you use our platform, we automatically collect:
- IP addresses and device information
- Browser type and version
- Date and time of platform usage
- Pages visited and features used
2.3 Transaction Data
- Item listings and rental history
- Messages between users
- Reviews and ratings
- Payment transaction records
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our peer-to-peer rental services
- To process and complete rental transactions
- To verify user identity and prevent fraud
- To manage user accounts and provide customer support
- To improve our services and develop new features
- To send transactional notifications about your rentals
- To detect and prevent fraud or abuse of our services
- To comply with legal obligations
4. Data Protection and Third-Party Sharing
We want to emphasize that we do not sell or rent your personal data to third parties under any circumstances. Your privacy is paramount to us, and we only share your information in the limited circumstances described below:
- With other users to facilitate rental transactions (limited profile information)
- With service providers who assist us in operating our business (payment processors, hosting services, analytics)
- When required by law or to protect our rights
- In the event of a business transfer, such as a merger or acquisition
No mobile information will be shared or sold to third parties for marketing purposes. Any third parties with whom we share your data are contractually obligated to maintain the confidentiality and security of your information.
5. Communications and Opt-Out
As a rental platform, we send notifications about your transactions, messages from other users, and rental reminders. These messages are transactional in nature and essential to our service.
Opt-Out Options
- Email: Click the "Unsubscribe" link at the bottom of marketing emails or contact us at support@borrowme.com
- Push Notifications: Manage in your device settings or account preferences
- SMS: Reply "STOP" to any non-transactional SMS to opt out
Note: You cannot opt out of transactional messages related to active rentals, security alerts, or legal notices while using our service.
6. Data Retention
We retain transaction data and user information for a limited period to ensure service quality, resolve disputes, and prevent fraud. Personal information associated with user accounts is retained for the duration of the account's existence and for a reasonable period thereafter for legal and operational purposes. You may request deletion of your account and associated data at any time, subject to legal retention requirements.
7. Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Access controls and authentication
- Regular security audits and monitoring
- Secure payment processing through certified providers
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to restrict processing of your information
- The right to data portability
- The right to withdraw consent
To exercise these rights, please contact us using the information provided at the end of this policy.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 18, we will delete that information promptly.
11. International Data Transfers
BorrowMe operates globally. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to the transfer of your information to the United States. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union and the California Consumer Privacy Act (CCPA) for California residents.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:
We will make every effort to respond to your inquiry promptly and address your concerns thoroughly.
By using BorrowMe, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our services.