Anti-Spam Policy

We are committed to ensuring the highest standards of communication and protecting our users from unwanted messages. Our anti-spam policy outlines the measures we take to prevent and address spam, ensuring compliance with international regulations and providing a secure environment for our users.

Spam refers to any unsolicited, irrelevant, or inappropriate messages sent over the internet, typically to a large number of recipients, for purposes such as:

• Unauthorized advertising or promotions
• Phishing or fraudulent schemes
• Spreading malware or malicious links
• Harassment or abuse
• Any other unwanted bulk communications

Opt-In Requirement

All recipients must have explicitly opted in to receive communications. We require clear, documented consent for all marketing communications.

Accurate Information

All communications must contain accurate information in the sender fields and must not use deceptive subject lines or misleading content.

Unsubscribe Option

Each marketing email must include a clear and conspicuous way for recipients to opt out of receiving future emails, such as an unsubscribe link.

The following activities are strictly prohibited on the BorrowMe platform:

• Purchased Lists: Sending messages to purchased or rented contact lists
• Misleading Content: Messages containing false or misleading information
• Bulk Messaging: Sending unsolicited bulk messages to users
• Scraping: Harvesting user contact information from the platform
• Off-Platform Solicitation: Using the platform to redirect users for unauthorized commercial purposes
• Automated Messaging: Using bots or scripts to send mass communications
• Promotional Spam: Sending promotional messages unrelated to legitimate rental transactions

BorrowMe only sends emails that:

• Are transactional in nature (rental confirmations, reminders, receipts)
• Relate directly to your account or active transactions
• You have explicitly opted in to receive (newsletters, updates)
• Comply with CAN-SPAM Act and other applicable regulations

Every Marketing Email Includes:

• Clear identification of BorrowMe as the sender
• Our physical mailing address
• An easy-to-use unsubscribe link
• Processing of unsubscribe requests within 10 business days

We adhere to the CAN-SPAM Act, GDPR, CCPA, and other relevant regulations, which mandate:

• Including a valid physical postal address in each commercial email
• Providing a clear mechanism to opt out of future communications
• Honoring opt-out requests within 10 business days
• Not using misleading header information or deceptive subject lines
• Clearly identifying advertising content as such

Violations of this Anti-Spam Policy may result in:

• Warning Notice: First-time minor violations may receive a warning
• Account Suspension: Temporary restriction of account access
• Permanent Termination: Immediate and permanent account termination for severe or repeated violations
• Legal Action: Potential legal action in accordance with applicable laws
• No Refunds: No refunds for accounts terminated due to policy violations

BorrowMe reserves the right to take immediate action without prior warning for severe violations that harm our community or platform integrity.

If you believe you have received spam from a BorrowMe user or believe our platform has been used for spam purposes, please report it immediately:

We investigate all complaints thoroughly and take appropriate action to prevent further occurrences.

We use advanced filtering and monitoring techniques to prevent spam from reaching your inbox. These include:

• Content Filtering: Scanning messages for keywords or phrases commonly used in spam
• Rate Limiting: Restricting the number of messages a user can send in a given time period
• Blacklists and Whitelists: Blocking known spam sources while allowing trusted senders
• Reputation Analysis: Assessing user behavior patterns to identify potential spammers
• Machine Learning: Using AI algorithms to identify and block spam patterns
• User Verification: Requiring identity verification to reduce fake accounts

We actively monitor platform activity to detect and prevent spam:

• Automated systems flag suspicious messaging patterns
• User reports are reviewed by our Trust & Safety team
• Repeat offenders face increasingly strict penalties
• We cooperate with ISPs and anti-spam organizations

Feedback loops with major email providers help us identify and resolve spam issues efficiently.

We use reputable email service providers who maintain strict anti-spam compliance. We do not sell, rent, or share user contact information with third parties for marketing purposes. Any third-party services we use are contractually bound to maintain the same anti-spam standards we uphold.

As a BorrowMe user, you agree to:

• Only send messages related to legitimate rental transactions
• Respect other users' communication preferences
• Not share your account credentials with third parties
• Report any spam or suspicious activity you encounter
• Keep your contact information up to date

Your communication data is protected in accordance with our Privacy Policy. We do not monitor the content of private messages between users except when investigating reported violations or when required by law.

For questions about this Anti-Spam Policy or to report spam:

By adhering to this policy, we aim to create a secure, spam-free environment for all users, ensuring the integrity and reliability of our platform communications.