A smooth return process helps everyone and protects your deposit.
Back to Help Center For BorrowersReturn it in the condition received Clean off dirt, dust, or debris Remove any personal items Inspect the item carefully Note any new wear or damage Take photos for your records All accessories and parts Original packaging if provided Any documentation or manuals Coordinate return time with lender Meet at agreed location Let lender inspect the item Confirm return in the app Contact lender immediately if delayed Late fees may apply Extended bookings may be possible Excessive lateness affects your rating Released after successful return May take 3-5 business days Partial release if damage claimed Share your experience Be honest and constructive Help other borrowers decide Report immediately to lender Discuss resolution options May be covered by deposit Document thoroughly with photos File a report in the app Insurance may cover some costs Try to resolve with lender first Contact support if needed Provide all documentation Set a reminder for return date Plan extra time for inspection Keep communication on platform Be courteous and professional
Returning borrowed items
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