Item protection policy

BorrowMe offers comprehensive protection for items shared on our platform.

Coverage Overview

Our protection policy covers:

Accidental damage during the rental period

Theft (with police report)

Loss during transit

Lenders can require a security deposit for their items. This deposit is held until the item is returned in good condition.

For high-value items, we offer optional protection plans that provide additional coverage beyond the security deposit.

Report the incident within 24 hours

Provide documentation (photos, police report if applicable)

Our team reviews the claim

Resolution within 5-7 business days

The following are not covered:

Normal wear and tear

Pre-existing damage

Items used for illegal purposes

Intentional damage

If you need to file a claim or have questions, contact our support team.