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Managing rental requests

Responding quickly and professionally to requests leads to more successful rentals.

Receiving requests

  • You'll get an email and app notification
  • Review the request details carefully
  • Check the borrower's profile and reviews

    • Evaluating requests

  • Is the borrower verified?
  • Do they have good reviews?
  • Are the dates available?
  • Does the use case make sense?

    • Responding to requests

    Accepting

  • Review the booking details
  • Click "Accept Request"
  • Payment is processed
  • Coordinate pickup details

    • Declining

  • Click "Decline Request"
  • Select a reason (optional but helpful)
  • The borrower is notified
  • Suggest alternatives if possible

    • Response time

  • You have 24 hours to respond
  • Faster responses get better reviews
  • Enable notifications to respond quickly

    • Communicating with borrowers

  • Use in-app messaging
  • Be friendly and professional
  • Answer questions promptly
  • Confirm pickup details in writing

    • Preparing for pickup

  • Clean and inspect the item
  • Gather all accessories and parts
  • Prepare any instructions
  • Have the item ready on time

    • During the rental

  • Be available for questions
  • Respond to issues quickly
  • Don't contact excessively

    • After the rental

  • Inspect the item upon return
  • Report any issues promptly
  • Leave an honest review

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    Managing rental requests | BorrowMe